Terms and Conditions for OrchardMosaic Pte Ltd
Welcome to OrchardMosaic Pte Ltd. These Terms and Conditions govern your use of our online platform, which offers fresh fruit sourcing and sales, artisanal bakery products, organic fruit market access, seasonal fruit baskets, custom bakery orders, catering for events, and related delivery and subscription services. By accessing or using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services.
1. Acceptance of Terms
By using our online platform and engaging with the services provided by OrchardMosaic Pte Ltd, you signify your full agreement to these Terms and Conditions and our Privacy Policy. These terms apply to all visitors, users, and others who access or use our service.
2. Services Provided
OrchardMosaic Pte Ltd offers a range of food market and bakery retail services, including but not limited to:
- Fresh fruit sourcing and sales
- Artisanal bakery products
- Organic fruit market access
- Seasonal fruit baskets
- Custom bakery orders
- Catering for events
- Delivery and subscription services
3. Orders and Payments
All orders placed through our service are subject to availability and confirmation of the order price. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in the description or price of the product or service, error in your order, or other reasons. Payment details must be accurate and valid. We use secure third-party payment gateways for all transactions. Prices are subject to change without prior notice.
4. Delivery and Pick-up
Delivery times are estimates and may vary due to unforeseen circumstances. We will make reasonable efforts to deliver products within the estimated timeframe. Some products may be available for pick-up at our designated location. Details regarding delivery zones, fees, and pick-up options will be provided on our platform.
5. Cancellations, Returns, and Refunds
- Cancellations: Orders for fresh produce and baked goods are generally non-cancellable once preparation has begun due to their perishable nature. For other services, cancellation policies will be specified at the time of booking.
- Returns: Due to the nature of our products (fresh fruits and baked goods), we generally do not accept returns. However, if you receive a damaged or incorrect item, please contact us immediately with photographic evidence.
- Refunds: Refunds are issued at our sole discretion, typically only for significant discrepancies or quality issues with perishable items that are notified within a specified time frame after delivery or collection.
6. Account Responsibility
If you create an account on our online platform, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
7. Intellectual Property
All content included on our online platform, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the site, is the property of OrchardMosaic Pte Ltd or its suppliers and protected by copyright and other intellectual property laws. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service without express written permission from us.
8. Limitation of Liability
To the fullest extent permitted by applicable law, OrchardMosaic Pte Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the service; (ii) any conduct or content of any third party on the service; (iii) any content obtained from the service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
9. Governing Law
These Terms shall be governed and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.
10. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. Your continued use of our service after such modifications will constitute your acknowledgment of the modified Terms and agreement to abide and be bound by the modified Terms.
11. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
- By mail: OrchardMosaic Pte Ltd, 2847 Joo Chiat Road, #05-12, Singapore, Central Region, 427457, Singapore