Privacy Policy for OrchardMosaic Pte Ltd
At OrchardMosaic Pte Ltd, your privacy is paramount. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with our online platform, purchase our fresh fruits or artisanal bakery products, or use our delivery, subscription, custom order, or catering services. We are committed to transparency and compliance with applicable data protection laws.
1. Information We Collect
We collect various types of information to provide and improve our services:
- Personal Identification Information: This includes your name, shipping address, billing address, phone number, and email address when you register an account, place an order, subscribe to our newsletters, or contact us.
- Transaction Data: Details about the products and services you have purchased from us, including order history, payment methods used (though we do not store full payment card details), and delivery preferences.
- Usage Data: Information on how you access and use our website, such as your IP address, browser type, operating system, pages viewed, time spent on pages, and referring URLs. We collect this data to analyze trends, administer the site, track user movement, and gather broad demographic information.
- Communication Data: Records of your communications with us, including emails, chat conversations, and feedback submissions.
- Cookie Data: Information collected through cookies and similar tracking technologies to enhance your browsing experience, personalize content, and analyze site traffic. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We use the collected information for various purposes:
- To Provide and Maintain Our Services: Fulfilling your orders for fresh fruits, bakery products, custom orders, catering services, and managing your subscriptions and deliveries.
- To Process Transactions: Handling payment processing and providing relevant invoices or receipts for purchases.
- To Communicate With You: Sending order confirmations, delivery updates, service announcements, and responding to your inquiries and requests.
- To Improve Our Products and Services: Analyzing usage patterns to enhance our website functionality, product offerings (e.g., fresh fruit sourcing, artisanal bakery items), and service quality.
- For Marketing and Promotional Purposes: With your consent, sending you information about new products, special offers, seasonal promotions, and events related to OrchardMosaic Pte Ltd. You can opt-out of these communications at any time.
- To Ensure Security: Protecting our website and services from fraud, unauthorized access, and other illegal activities.
- To Comply with Legal Obligations: Adhering to applicable laws, regulations, and governmental requests.
3. Disclosure of Your Information
We may share your information with trusted third parties under specific circumstances:
- Service Providers: We engage third-party companies and individuals to facilitate our services (e.g., payment processors, delivery partners for seasonal fruit baskets, IT service providers). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as an asset. We will notify you before your personal information is transferred and becomes subject to a different privacy policy.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
4. Data Security
The security of your data is important to us. We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to, encryption, firewalls, and secure server environments. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.
5. Your Data Protection Rights
Depending on your location and applicable data protection laws (such as GDPR for EU residents or PDPA for Singapore residents), you may have the following rights regarding your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable laws.
6. Third-Party Links
Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
7. Children's Privacy
Our services are not intended for individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personally identifiable information from anyone under this age. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- OrchardMosaic Pte Ltd
- 2847 Joo Chiat Road, #05-12, Singapore, Central Region, 427457